One of our service jobs yesterday was to a Hot Spring Spa (since we are asked all the time this is a top tier brand that we would strongly recommend) that wasn't heating. Since we had been to this customers house 23 months prior to replace the No Fault 6000 Heater we assumed it must be something else in the system not letting the heater come on. When we arrived we found that the relatively new heater we had put in had failed all ready.
While sometimes parts just fail we did a little research on the matter and learned that the generic heater, while made by the same company as the OEM heater was had some hidden surprises in it. First thing after very close inspection the "generic heater" only had one element in despite the two heater tubes. The OEM has two elements, this mean is one element fails your spa will still heat. Additionally the generic heater was stainless steel and not titanium which in time could have also lead to a shorter product life.
We point this out as we often suggest OEM when we see the value in the extra cost and just because a product is made by the same manufacturer it may not be made up the specifications of the genuine product.
So while the customer saved a little initially with a less expensive heater its shorter life span would have meant the heater actually cost much more in the long run. In this case we absorbed most of the cost so it didn't cost them to much but we are sure there are many others that will end up wishing they had known the differences between the oem and generic. We are no longer going to offer the generic style heater after learning its short comings.
If your spa isn't heating or need any kind of spa repair in san diego visit our website or give us a call.
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